Privacy Policy & Enterprise Data Protection

1. Data Controller Identification

The entity responsible for processing personal and commercial data collected through this website and commercial contracting is Nodex SpA (operating under the trade name Nodex, formerly Segutech), Tax ID (RUT) 78.124.122-9, domiciled at Av. Presidente Kennedy 7440, Office 701, Vitacura, Santiago, Chile.

Official Privacy & Data Protection Contact: contacto@segutech.cl.

2. Governing Legal Framework & Statutory Compliance

This Privacy Policy governs the processing of personal and corporate data in full compliance with the laws of the Republic of Chile, particularly Law N° 19.628 on the Protection of Private Life and Law N° 21.719 modernizing Chile's personal data protection regime (aligned with international GDPR standards and audited under the oversight of the Chilean Personal Data Protection Agency). We guarantee that data processing is conducted lawfully, fairly, transparently, securely, and strictly limited to explicit IT and telecommunications service purposes.

3. Data Collected and Collection Methods

Nodex strictly collects only the information necessary to initiate and maintain business-to-business relations and deliver enterprise engineering services:

• Commercial Contact Data: Full name, company or institution represented, corporate email address, contact telephone number, and designated geographical region provided via our inquiry forms or correspondence.
• Technical Scope Details: Technical requirements, system inventory, site location in mining or industrial zones, or connectivity needs required to prepare engineering proposals.
• Technical Browsing & Security Data: Anonymized IP addresses, browser user-agent metadata, and human verification tokens provided via Cloudflare Turnstile solely to mitigate automated bot attacks, fraud, and spam on our servers.

4. Purpose of Data Processing

Personal data is processed exclusively for legitimate corporate purposes:

1. Responding to technical consultations, requests for quotation (RFQ), and enterprise IT support inquiries.
2. Scheduling on-site engineering surveys or virtual discovery sessions across the III, IV, V, and Metropolitan Regions of Chile.
3. Managing and resolving helpdesk support tickets under active corporate SLA contracts.
4. Fulfilling legal, commercial, accounting, and tax obligations related to purchase orders, formal master services agreements (MSA), and electronic invoicing supervised by the Chilean Internal Revenue Service (SII).

5. Zero Commercialization & No Data Transfer to Third Parties

Nodex strictly never sells, rents, commercializes, or transfers client or visitor databases to third parties under any circumstances. Information will only be disclosed to competent Chilean authorities upon an express, binding judicial court order pursuant to Chilean law.

6. Industrial Cybersecurity & Protection Measures

We enforce rigorous industrial cybersecurity standards and engineering best practices to safeguard data integrity and confidentiality:

• End-to-end encrypted transport via modern TLS/SSL certificates and strong cryptographic ciphers.
• Zero-cookie malicious bot mitigation powered by Cloudflare Turnstile, protecting our web endpoints without invasive cross-site tracking cookies.
• Strict role-based access control with least-privilege principles and mandatory multi-factor authentication (MFA) for all engineering and administrative staff.

7. Data Subject Rights (ARCO Rights & Permanent Erasure under Law N° 21.719)

Pursuant to Law N° 21.719 and Article 12 of Law N° 19.628, data subjects retain full sovereign rights over their personal and corporate data:

• Access: The right to know what personal data is stored in our systems, the purpose of processing, and who has access.
• Rectification: The right to request the update, correction, or completion of inaccurate, outdated, or incomplete data.
• Cancellation / Permanent Erasure (Data Deletion): The unrestricted right to demand the complete, permanent deletion and purging of all your personal and business records from our CRM, commercial logs, and IT systems when they are no longer required for an active contract or when consent is withdrawn, at zero cost.
• Opposition: The right to object to the processing of your data for marketing, commercial outreach, or non-essential communications.
• Portability: The right to receive a structured, commonly used, machine-readable copy of data previously provided.

8. Cookies & Tracking Technologies

This website utilizes solely essential technical cookies required for platform security and navigation state. We do not use third-party behavioral advertising trackers or invasive monetization networks.

9. Modifications to this Privacy Policy

Nodex reserves the right to update this Privacy Policy to reflect future legislative amendments or improvements to our security architecture. Any material modification will be published on this page with the date of last revision.